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Faqs

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Faqs

Is it possible to book from your website?

Certainly, this is the official site of the Lancaster Hotel.
The booking through our web site is completely secure and guaranteed: the Lancaster Hotel uses software with global certificate PCI DSS to manage the personal information of its guests with the best high security standards.
The system will send you an e-mail confirmation with every detail of your reservation and the hotel staff will be available for any possible questions or concerns.

Is breakfast included in the price?

Of course, at the Lancaster Hotel, breakfast is always included in the price!

Have you proposals for those with special dietary needs?

We will be happy to meet any needs of guests with food allergies or those following special diets.

Is Wi-Fi available? How much does it cost?

At the Lancaster Hotel is available a free high speed Wi-Fi throughout the hotel: in the rooms and common areas.

At what time is check in and check out?

Check-in is from 2pm and check-out by 12pm.

Is it possible to have the late check-out and early check-in?

Upon request, and subject to availability, the staff at the Lancaster Hotel will be pleased to meet the demands of free early check-in.
Upon request, and subject to availability, you can get late check-out for an extra fee.

If arrived late at the hotel, will I find someone in reception?

Of course! The reception is open 24/7, to ensure at all times the necessary support.

Can I store my luggage after check-out and collect them before leave town?

Of course! The staff will take care of your luggage until the time of departure. The service is complimentary

Can I pay by credit card?

Of course! We accept all the major credit cards such as Visa, MasterCard, American Express, JCB, Diners

Until when can I modify or cancel my booking for free?

Within 2pm on the second day before the date of arrival, cancellations and changes are free of charge.

In case of particularly important fairs or events, the deadline for free cancellations or changes may be different.
In case of no-show or late cancellation, will be charged a penalty equal to at least the first night for each room booked.
In case of changes after the deadline, it could be an extra charge to the tariff adjustment.

In any case the deadline for cancellations and changes free of penalties is always specified in the booking confirmation e-mail.

Can I bring my dog/cat?

Of course! Upon request, your pet is welcome with a one-off cost of € 50 on departure.

Is there a lift?

Of course! The hotel is equipped with an elevator, to comfortably reach all floors of the structure.